| Service Capabilities |
|
| Can schedule procedures for weekends or evenings |
No |
| Provides electronic medical records (EMR) |
No |
| EMR includes clinical guidelines (evidence-based treatment recommendations) |
- |
| Has tracking system for making sure that all tests ordered are completed |
- |
| System includes date a test is actually completed |
- |
| System includes date test results are reviewed and
initialed by the physician |
- |
| System includes date the patient was notified of the test results |
- |
| System includes whether any additional follow-up is needed |
- |
| Provides health prevention or treatment information to patients via print or video materials |
No |
| Uses electronic tool for prescribing medications |
No |
| Tool includes patient-specific prescription drug formulary |
- |
| Tool includes automatic generic substitution |
- |
| Tool includes cost comparisons of drugs within
therapeutic class |
- |
| Tool modifies dosage based on patient's age and weight |
- |
| Tool includes drug interaction alerts |
- |
| Tool allows printed prescription or direct-to-pharmacy communication |
- |
| Five most frequently performed procedures: |
|
- Arthroscopy - Shoulder
- Arthroscopy - Knee
- Carpal Tunnel Release
- Rotator Cuff Repair
- ACL (Anterior Cruciate Ligament) Repair
|
|
| Other non-surgical services provided: |
|
| Physical Therapy |
No |
| Occupational Therapy |
No |
| Nutrition Services |
No |
| Pain Management |
No |
| Patient Education |
No |
| Has a written strategy to address issues of health disparities |
Yes |
| Strategy lists individuals responsible for each activity designed to address health disparities |
- |
| Strategy includes timeframe for completing each activity designed to address health disparities |
- |
| Strategy includes activities to inform and educate practitioners about issues of health disparities |
- |
| Strategy includes activities to motivate practitioners to improve care to underserved populations |
- |
In the event of an emergency, patient would be admitted to:
|
Fairview Southdale Hospital, Abbott Northwestern Hospital |
| Tracks how quickly the organization responds to patient complaints |
Yes |
| Percent of complaints responded to within: |
|
| 12 hours or less |
- |
| 24 hours or less |
100% |
| 48 hours or less |
- |
| 72 hours or less |
- |
| more than 72 hours |
- |
Quality Improvement Activities |
|
| Has processes to compare individual physician's performance against established outside benchmarks or recognized best practices |
Yes |
| Has processes to compare key performance measures with other similar organizations or with recognized best practices |
Yes |
| Has processes for identifying, reporting, analyzing and preventing adverse incidents, as well as a system to ensure consistent and effective implementation of those processes |
Yes |
| Accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) |
No |
| Accredited by The Joint Commission (JCAHO) |
Yes |
| Web Tools and Information |
|
| Provides online information to assist patients in preparing for a procedure |
No |
| Has the ability to communicate with patients online for non-medical issues (e.g., billing inquiries, requests for copies of medical records, etc.) |
Yes |
| Provides online information to assist patients in researching specific conditions treated |
No |
| Provides online information about original research performed by the organization |
No |
Offers other online customer service capabilities/information, including:
Electronic billing |
Yes |
