| Service Capabilities |
|
| Can schedule procedures for weekends or evenings |
NO |
| Offers free, on-site parking |
YES |
| Uses electronic medical records (EMR) |
NO |
| EMR system is connected to a clinic system |
N/A |
| Provides health prevention or treatment information to patients via print or video materials |
YES |
| Uses electronic tool for prescribing medications |
NO |
| Tool includes medication list for each patient |
N/A |
| Tool includes patient-specific prescription drug formulary |
N/A |
| Tool includes automatic generic substitution |
N/A |
| Tool includes cost comparisons of drugs within
therapeutic class |
N/A |
| Tool modifies dosage based on patient's age and weight |
N/A |
| Tool includes alerts for drug interactions and patient allergies/contraindications |
N/A |
| Tool allows printed prescription |
N/A |
| Tool allows direct-to-pharmacy communication (to send or transfer prescriptions) |
N/A |
| Five most frequently performed procedures (and number performed): |
|
- colonoscopy (-)
- cataract surgery (-)
- Upper GI Endoscopy (-)
- breast augmentation (-)
- abdominoplasty (-)
|
|
| Other non-surgical services provided: |
|
| Physical Therapy |
NO |
| Occupational Therapy |
NO |
| Nutrition Services |
NO |
| Pain Management |
NO |
| Patient Education |
NO |
| Has a written strategy to address issues of health disparities |
NO |
In the event of an emergency, patient would be admitted to:
|
NORTH MEMORIAL |
| Tracks how quickly the organization responds to patient complaints |
NO |
| Percent of complaints responded to within: |
|
| 12 hours or less |
N/A |
| 13 to 24 hours |
N/A |
| 25 to 48 hours |
N/A |
| 49 to 72 hours |
N/A |
| more than 72 hours |
N/A |
Quality Improvement Activities |
|
| Has an active quality improvement committee |
YES |
| Uses benchmarks to compare the organization's key clinical performance measures with other similar organizations or with recognized best practices |
YES |
| Measures patient satisfaction |
YES |
| Patient satisfaction results are available for viewing |
- |
| Measures patients' perceptions of their improvement after their procedure |
- |
| Accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) |
YES |
| Accredited by The Joint Commission (JCAHO) |
- |
| Web Tools and Information |
|
| Web site has: |
|
| Physician/clinician profiles |
- |
| Registration materials |
YES |
| Downloadable forms |
YES |
Patient satisfaction data |
- |
| Pricing information |
- |
Online bill payment |
YES |
| Research information on conditions treated |
- |
Information is based on original research performed by facility |
- |
| Conditions addressed: |
- |
Can communicate with patients via secure e-mail |
- |
Offers Wi-Fi access to patients and/or guests |
YES |
